Monthly Archives: July 2014

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Five Common Errors Made When ‘Personalising’ Email, Web, Print And Mobile Communication.

Does personalisation add value?  Yes it does.  The evidence is strong. The chart below from the Carson group clearly shows the improved response rates achieved when direct mail is personalised.   However, they are the first to point out that personalisation is far more than adding a name to a greeting line, yet that is where [...]