Public Sector organisations face unique challenges throughout their Digital Transformation journey, and each level of Government in Australia has its own obstacles and opportunities; as do departments, agencies and authorities.
In 2018 Destined invested in creating a dedicated Government Practice, led by employees with over 25 years experience working with Public Sector organisations. Since then we have interacted with over 100 organisations shaping and developing solutions to match the needs of government in Australia.
We want to help Local Government find the right solution for their existing needs according to their size, region and complexity. As such we have created tailored solutions for:
- Economic Development
- Customer Service suite
- Stakeholder Management
- Communications and Marketing
We have also created a complete solution for managing the end to end Customer engagement process across all aspects of council with a clear set of roadmaps that enable you to start small and grow or implement across the breadth of services understanding the breadth of what is possible.
Get in touch if you want to talk about a tailored solution or holistic customer engagement transformation.
Our work at the State and Federal level span smaller agencies as well as centralised Departments with a team who is able to:
- Think strategically across your needs to bring tailored solutions, and
- Use past experience to bring quite solutions from pre-built roadmaps
Destined can support you at whatever stage you are at in your digital journey to help identify solutions that bring industry savvy government relevant solutions.
We bring the strategy work as outlined above, and have the expertise to apply it across the ranges and variety of sizes and complexities of Government entities. We are large enough to have the experience but small enough to be agile and appropriate to your needs.
Provide world leading strategic development with clear roadmaps for:
- Customer Service
- Stakeholder Relations
- Economic Development
- Policy Development
Destined has built a skeleton customer service blueprint which is scalable and can start with something small but then build out to bring the most modern technology to bear on your agency. Find out more
Destined has a road map for Stakeholder Engagement which outlines how modern technology can ensure centralisation of data, collection of stakeholder engagement and easy to use tools for better connectivity and partnership. Find out more
Our Economic Development model has been described as brilliant and exactly what Government needs for understanding both the basics of what is needed but also for being able to visualise the future of what is possible. Find out more
When it comes to policy there is a range of engagements, connections, interactions and communications that will drive evidence based, agile, interactive policy development. Chat to us about how technology can automate and scale this for you.
Destined’s Government lead has spent 13 years working in Government. His time was spent working in Federal Government Departments and Agencies included:
- Supporting nationwide strategies which were modelled on national strategy and local action. The stakeholder matrix that led to its delivery included partnerships across Federal, state and local departments and agencies as well national peak and industry bodies.
- Supporting local delivery of economic development initiatives which included state and local governments partnerships alongside business chambers, innovation hubs, local businesses and industry groups.
- This experience of stakeholder management, policy development, customer service and economic development has laid the foundation for the digital transformation Destined brings to Government.