//Salesforce for Government
Salesforce for Government 2019-07-12T14:00:00+00:00

Salesforce Government Partner

Destined has been partnering with Salesforce and our Government clients to help them transform the experience they provide to their constituents and for their staff.

Government departments in Australia recognise the need to digitally transform their organisations and most organisations have started the journey to successfully transition to a citizen-centric digital experience. It’s important to note that 85% of citizens in a recent survey said the public sector should have better digital services than private business.

Reduced levels of funding and staffing, cost of resourcing, change management challenges, legacy systems and increased stakeholder expectations make this journey difficult. A need for clear leadership and strategy is required.

No matter what level of Government you operate, achieving a holistic transformation is key and while good progress has been made across some government bodies, the need to transform has never been more pressing.

Our experience working across industry and all three levels of government in Australia is able to bring a commercially savvy and government appropriate strategy to your challenges.

IMPROVE ENGAGEMENT

Your residents are keen for easy to manage services, clear communication and genuine interaction. Through the delivery of targeted and personalised messages and the establishment of self service portals it is possible to provide that experience. By leveraging the power of automation and understanding that your ‘customer’ is in an engagement journey with your organisation you transform your interactions.

BOOST ECONOMIC DEVELOPMENT

Attracting new businesses to your area brings an increase in rates, jobs and money for the local economy. How much is a new business worth to you? What systems do your staff have in place for identifying and targeting the businesses that are the best fit for your region?

BUILD GREATER TRANSPARENCY, TRUST AND OPENNESS

Information can often disappear into the Government void leaving people frustrated with their engagement with Government. Developing clear and open communication tools that ensure people can access the information that they need on demand and be regularly updated will lead to greater trust and less time managing queries.

STREAMLINE EXISTING PROCESSES AND CREATE EFFICIENCIES

In times of ever higher competition for resources, ensure that you are deploying spend where it has the highest impact and making efficiencies through process improvement and automation. Combining multiple siloed systems can realise massive savings through the elimination of duplication and time spent locating the correct piece of data. Putting in systems that help your staff in their work creates better services, more committed staff and will ultimate save you money.

Health Cloud

Technology

We leverage the Salesforce platform including Relationship Management, Community, Service and Engagement to give you an integrated approach to your entire citizen and stakeholder journey. The Salesforce platform is holistic in the business systems it can provide but modular so that it can solve the problem you need at the time and integrate where needed.

Destined have experience in consolidating and combining existing platforms and systems to create a holistic view of data. This can also include interfacing with existing CRMs, marketing platforms, finance systems and many others.

Salesforce offers cross-channel solutions to manage the stakeholder journey across all touch-points to build an inspiring customer experience.

Contact us for a confidential discussion